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HxGN SFx | Asset Management

Collecting Logs and Files Required for Analysis

When you encounter an issue with SFx Desktop or in using Asset Management, and you are requested to provide the required logs and files relevant to this issue for further analysis, you can easily collect and compress necessary logs and files via SFx Desktop.

The functionality Collect Local Data is available in SFx Desktop v6.3 and later. With this option, you don't have to search for files and zip them manually.

Tip

This functionality is available to all users, including Standard Users and Asset Administrators.

Ensure that SFx Desktop is installed on your computer that is connected to your asset.

  1. Open the system tray at the bottom right of your screen, and find out the SFx (SFxIcon_0603.PNG) icon.

  2. Right-click on the SFx icon, and select Collect Local Data.

    SFxDesktop_CollectLocalData.PNG
  3. In the pop-up dialog, the first two boxes are selected by default.

    SFxDesktop_CollectLocalData_Dialog1.PNG

    Tip

    • Log files - Contains various service and interface logs.

    • Config files - Contains various service configurations.

    • Local database file - Contains the local database file for SFx Desktop.

    If you also need to get the local database file of SFx Desktop, check the third box.

  4. Click OK.

    SFx Desktop collects logs and files automatically as specified and compresses them as a zip file. Then store it on your local disk and open the destination folder where the zip file is stored for you.

    SFxDesktop_CollectLocalData_Folder.PNG

    Tip

    The size of the zip file is about 2 MB.

  5. Now you can send the zip file to your Support and wait for the analysis result.

If you're using SFx Desktop v6.2 or earlier, you have to search for files and zip them manually.

Ensure that you meet the following prerequisites:

  • SFx Desktop is installed on your computer that is connected to your asset.

  • The communication between your asset and SFx Asset Management is through SFx Desktop instead of Gateway mode.

  1. Go back to your local disk, and check this folder: C:\ProgramData\Hexagon\SFx.

  2. From this file path: C:\ProgramData\Hexagon\SFx\Logs\Service, you can find this log file: LaserTrackerEdgeClientInterface.log.

    SFxDesktop_Logfile_tracker.PNG

    For a CMM, find this log file: HMI_EC_CmmAdapter.log.

    For PC-DMIS, find this log file: HMI_EC_Pcdmis.log.

  3. Now you can send the log file to your Support and wait for the analysis result.

Note

If you are using SFx Desktop v5.2.2 or earlier, you need to check this folder: C:\ProgramData\Hexagon\PULSE. Then find the log file from this file path: C:\ProgramData\Hexagon\PULSE\Logs\Service.

Because since SFx Desktop v6.0, the Pulse folder has been renamed SFx under Program Files and ProgramData folders on the local disk.

Tip

If you want to get more information, you need to enable the Debugging function in SFx Desktop.

To enable the Debugging function, do as follows:

  1. Open the system tray at the bottom right of your screen, and double-click the SFx icon to open the SFx Desktop application.

  2. Click on the Settings icon in the top right corner.

    SFxDesktop_SettingsIcon.PNG
  3. On the Settings page,

    • If your asset is a laser tracker, select Tracker Interface.

      SFxDesktop_Settings_TrackerInterface.PNG
      1. Turn on the Debugging function.

      2. Click Save Changes.

    • If your asset is a CMM, select CMM Adapter.

      SFxDesktop_Settings_CMMAdapter.PNG
      1. Expand the Advanced Settings.

      2. Turn on the Debugging function.

      3. Click Save Changes.

    • If you are also using metrology software PC-DMIS, select PC-DMIS Interface.

      SFxDesktop_Settings_PCDMISInterface.PNG
      1. Expand the Advanced Settings.

      2. Turn on the Debugging function.

      3. Click Save Changes.

  4. Then repeat Step 1-3 described above.