Downtime Tagging
Asset Administrators create customizable tags for a specific period of downtime of an asset including Idle (yellow), Error (red), and Unknown (grey) segments on the Utilization Over Time chart so that operators in the same organization could view the downtime causes, and add existing tags based on actual scenarios.
Note
The downtime tag feature is only available to assets with PRO or PRO Trial subscriptions. See Upgrade a Lite Asset to PRO for details.
Only an Asset Administrator has permission to create and remove tags while a standard user can select and add tags that are created by administrators.
The section below describes how to add, edit, delete, and split a tag upon the Utilization Over Time chart in the Asset Detail View.
In the Asset Detail View, scroll down to the Utilization chart.
Click on any segment (except the green) of the Utilization Over Time chart to open a pop-up dialog.
Select a tag from the Tag list, and click Save.
After a tag is added to a segment of the Utilization Over Time chart for an asset, users in the same organization can view it by hovering over the segment of the utilization chart.
Similarly, perform the first two steps described above to enter the Add tags dialog.
Change a tag for this segment from the Tag list.
Click Save.
The section below describes how to split a downtime segment into multiple smaller portions, and set a tag for each one.
Similarly, perform the first two steps described above to enter the Add tags dialog.
Click Add Split to add a new row.
Tip
To delete a row, click the Minus icon in front of the row.
Click on the calendar icon, and specify an end date, and then scroll down to set up the specific time for the newly added sub-segment. You’ll see a stitch is added to the bar indicating the section point.
Note
The date and time you specified cannot exceed the given time range.
Select a tag from the Tag list for the new sub-segment.
Then select a tag from the Tag list for the other row.
To add another sub-segment, just repeat Step 2-5.
Click Save.
After splitting a segment and adding a tag for each sub-segment, users in the same organization can view it by hovering over the segment of the utilization chart. See the figure below.
Note
For an asset with a PRO or PRO Trial subscription, which is running a smart program, there are two options: Add tags, and Go to program when clicking on a downtime segment of the asset upon the Utilization Over Time chart under the Asset Detail View. In contrast, if a PRO asset is running a non-smart program, there is only one option: Add tags available when clicking it.
For an asset with a Lite subscription, there is no Add tags option available whatever program is running on the asset.
Similarly, perform the first two steps described above to enter the Add tags dialog.
Click Delete Tags from the bottom left corner.
Click Yes, Delete.
Note
This operation allows you to delete a downtime tag from the Utilization Over Time chart.
To create a tag in the Tag list, follow these steps.
Note
Only an Asset Administrator has permission to do this.
Similarly, perform the first two steps described above to enter the Add tags dialog.
Click on the
icon to open the Manage Tags window.
Click Create a tag, then type a tag name, and click Save.
Note
You can create up to 15 tags in an organization.
Then you and members in your organization can select the tag you created from the Tag list and add it to the segment of downtime.
To remove a created tag from the Tag list, do as follows.
Note
Only an Asset Administrator has permission to do this.
Similarly, perform the first four steps described above to enter the Add tags dialog.
Click on the
icon to open the Manage Tags window.Select a tag you want to delete from the created tags, and click
.
Click Yes, Delete.
Note
After a tag is removed from the Tag list, you can not find it in the Tag list. Meanwhile, the tag that has been added to other assets and its relevant data are deleted entirely.